Order Processing & Handling
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- If an order experiences delays due to high demand or supply chain issues, we will notify you via email.
Shipping Timeframes & Methods
- Standard shipping: 5-10 business days
- Expedited shipping: 2-5 business days (if available)
- International shipping: Varies by destination, typically 10-20 business days
- Shipping times may vary due to carrier delays, customs, or unforeseen circumstances.
Shipping Costs
- Shipping rates are calculated depending on the product or products chosen.
- Some items are not within reasonable regional supply warehouses or are custom made by one of our partners in which cases a side shipping for a particular item may be issued separately.
- Free shipping may be offered on eligible orders (e.g., orders over a certain amount or during promotions).
Tracking & Order Updates
- A tracking number will be provided once orders ships.
- You can track your order through the carrier’s website or via your PortNexa account.
Lost, Stolen, or Delayed Shipments
- PortNexa is not responsible for lost or stolen packages once marked as delivered by the carrier.
- If a package is lost in transit, please contact the carrier first, then reach out to us for further assistance.
- We are not liable for delays caused by carriers, weather conditions, or customs processing.
International Shipping & Customs
- Customers are responsible for customs duties, taxes, and import fees as per their country’s regulations.
- Customs processing may add additional delays beyond our estimated shipping time.
Address & Delivery Issues
- Please ensure your shipping address is correct at checkout. We cannot guarantee changes once an order is placed.
- If an incorrect address is provided and the package is returned, the customer is responsible for re-shipping costs.
