How long does shipping take?
Shipping times depend on your location and the shipping method chosen at checkout:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days (if available)
- International Shipping: 10-20 business days (varies by country)
You will receive a tracking number once your order ships.
Review our Shipping Policy.
Do you offer free shipping?
Yes! We offer free shipping on eligible orders during promotions or when an order exceeds a certain amount. Check our homepage or cart for details.
Currently, free shipping is available for all orders over $200
Review our Shipping Policy.
Can I change or cancel my order after placing it?
We process orders quickly, so cancellations or changes can only be made within the first 12 hours after placing an order. Contact us ASAP at support@portnexa.com.
What is your return policy?
We accept returns within 30 calendar days of delivery. Items must be unused, in original packaging, and in resellable condition to qualify. Some items (e.g., final sale, custom products) may be non-refundable.
Once we receive your return, please allow 3-5 business days for review before issuing a refund.
Review our Refund and Return Policy
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us immediately at support@portnexa.com with photos of the issue. We’ll work on a replacement or refund.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order from your PortNexa account.
Do you ship internationally?
Yes! We ship to many countries worldwide. Keep in mind that customs duties and import taxes may apply depending on your location.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. More details are available at checkout.
Do you offer refunds?
Refunds are issued after a product review (3-5 business days post-receipt). Approved refunds will be processed via the original payment method.
How do I contact customer support?
You can reach us at support@portnexa.com or through our Contact Us page. We aim to respond within 24-48 hours.